iCenter Workflow is an Enterprise workflow that uses automated routing engine to route electronic documents to decision makers and key personnel. This solution utilizes a drag-and-drop interface to design automated workflows that can mirror existing processes.

This intuitive interface allows users to establish and maintain dynamic workflows (work queues) independent of technical support or custom programming.

• iCenter Workflow Management provides parallel processing that enables multiple users to access the same document or set of documents, and simultaneously perform their respective tasks. When each task is completed, documents can be automatically routed to the next associate with an assigned task. This solution streamlines and standardizes business processes and procedures, improves operating efficiency while reducing operating costs, and enhances customer response and service.
• E-mails can be automatically generated to provide workflow status notifications. This dynamic module automatically accounts for holidays, planned vacations, work shifts, and any scheduling exceptions. Managers can easily monitor workflow progress and make appropriate adjustments. Work can be equally distributed by automatic assignment, by percentages to each individual, or by assigning work to the associate with the least amount.
• iCenter Workflow Management seamlessly supports dynamic operational environments and business goals and any regulatory requirements governing sensitive documents such as those with social security numbers. Workflow Management can be used to respond to public record requests seamlessly by assigning work queues holding the documents required to meet the public record request.

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