If there is one clear lesson in COVID-19, it’s the power of adapting well to change. Amid crisis, planning becomes an impossible luxury. Many organizations using heavily paper-based operations—government agencies, human resources departments and legal firms, for example—learned this [...]
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So far Ashley Decker has created 10 blog entries.
Digitizing Content is a Good Start, but Workflow Automation is the Engine That Drives True Digital TransformationAshley Decker2020-04-22T22:11:17+00:00
While digitizing your paper content is the obvious—and necessary—first step, gaining the full value of a digital transformation requires more than turning paper records into digital content and calling it done. When you identify where paper content is necessitating [...]
For organizations that planned to test the waters of remote workforces as part of their digital initiatives in 2020, COVID-19 has quickly thrown them into the deep end of the pool. According to The Washington Post, The Office of Personnel [...]
The tsunami of new technology promising positive transformation for government organizations shows no sign of losing strength. While the buzz can be loud, the challenge for administrative and technology leaders managing these organizations is to determine what is hot [...]
You’ve heard a lot about digital transformation and what it could mean for your organization. We’ve been listening, too, and after 25 years of working with digital content, we think it’s time to help dispel some common myths of [...]
It should no longer surprise anyone that the security of our personal data is unassured. Headline news about privacy breaches have exposed the very real threat that our personal information can easily end up in unwanted places. As a [...]
The 2019 hurricane season just began, but by May 18, prior to the start of the season a tropical cyclone was already brewing in the Atlantic. That may be an indicator of the unpredictability—and strength—of what’s ahead this year [...]
Organizations that thrive in the digital age understand the customer is at the heart of any successful business transformation. Digital transformation is no exception. Strategic digital transformation initiatives that embrace technology to remove paper and simplify processes will improve [...]
Customer experience has become such a popular topic that you might be tempted to dismiss it as just another trendy—and fleeting—business fad. But the truth is, the quality and speed of service delivered to your customers is extremely important. [...]
While the seismic shifts created by an always-on digital world did not happen overnight, many organizations—across industries and in both the public and private sectors—continue to cautiously delay the critical changes necessary to adapt and move forward in the [...]