Few technology leaders need convincing that a document management system is the necessary efficiency jetpack for the modern workplace. In fact, according to Simpler Media Group’s pre-pandemic 2019 State of the Digital Workplace Report, more than 73% of 450+ technology and [...]
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So far Molly Richardson has created 23 blog entries.
Digital transformation isn’t quick nor simple. Long before the pandemic, state agencies that had already started or were planning digitization initiatives understood getting it right takes a thoughtful strategy and well-executed approach. The required time and resources meant many agencies [...]
Our digital-first world leaves little doubt that digital transformation is the right move for any enterprise—public or private. Digital document management lays the foundation for a complete digital transformation. It converts paper content to digital, then automates processes through features [...]
Imaging vs. Digitizing: A Guide to the Differences, Benefits, and Impact On Your Digital Transformation (+ Real-World Examples)Molly Richardson2020-09-09T19:03:41+00:00
Driven by the changes thrust upon us by the pandemic, government agencies and private businesses are now either accelerating digital transformations begun pre-COVID-19 or rapidly adopting first-time digital initiatives. Identifying—then choosing—the right processes, approaches, and technologies takes time and effort. [...]
Q&A: How the Florida Department of Health Used a Paper to Digital Strategy to Streamline Their Voucher ProcessMolly Richardson2020-09-04T21:01:37+00:00
Digital Voucher Process Saves Processing Time and Increases Data Security for Florida's Department of Health As we covered in our recent blog post, Eliminate Paper and Increase Accessibility with an Entirely Digital Voucher Process, a paper-based voucher process is cumbersome [...]
Without question, COVID-19 turned our current reality on its head. It also quickly ushered in our future. The pandemic crisis has revealed a future in which digital is central to every interaction, forcing both organizations and individuals to amp up [...]
Why Waiting to Go Digital Is Costing You Money, Time, and Even Security You’ve heard the arguments for digital transformation before. Lately though—amid the necessity of work-from-home teams, greater emphasis on customer experience, and the need to maintain business continuity [...]
Raising the Customer Experience Bar: How the Texas Department of Aging and Disability Services Improved CX with a SaaS-Powered Self-Service Licensing PortalMolly Richardson2020-08-12T16:00:39+00:00
Amazon is an undisputed leader in setting the standard—and constantly raising the bar—for customer experience (CX). As a result, every public agency and private company serving customers, clients, or constituents must rise to Amazon-level CX standards, or fall behind. That’s [...]
Why Transforming Human Resources into a Digital Powerhouse Is a Smart Strategy for Your Entire OrganizationMolly Richardson2020-07-30T22:36:43+00:00
Plus Practical Examples of Government and Business Getting Digital Right At the core of every organization is its people. That’s why, according to Deloitte’s Global Human Capital Trends report, as public agencies and private businesses move toward complete digital transformation, [...]
The term “digital document management” refers to a broad industry and the many tools and processes that are included beneath it. While it’s often used to describe the way businesses are using digital tools to create, manage, share, secure, and [...]