Image API optimizes business processes for securing more than $9B in loans annually in Florida

For nearly two decades, Image API has provided professional business process services to the State of Florida to support Uniform Commercial Code (UCC) filings, a public record that must be filed by lenders for commercial loans.  The filing process was manual and labor intensive, and the Department of State sought to improve efficiency and transparency for UCC operations.

Image API developed an end-to-end solution, beginning with digitization of more than 7.8 million filings and a business solution to handle the administration of all future UCC filings.

The Department of State engaged Image API to manage UCC operations, and Image API has since processed records associated with over $9 billion in loans annually.

Filing with UCC in Florida is now convenient and accessible via an online self-service portal – created and maintained by Image API – and which features integrated payment processing for a seamless user experience.

Filings and payments can also be made in person, at a facility operated by Image API’s business service professionals.

The value delivered for the Department of State? Reduced overhead costs, increased revenues, and improved customer experience. In addition, by using professional services to manage UCC filings, the Department of State offers citizens reliable performance and public transparency.

Project Summary

Challenges:

  • Labor intensive, manual process was inefficient
  • Filing process was inconvenient for lenders and staff
  • Paper records made sharing and posting content for public transparency difficult

Solution:

  • Digitize over 7.8 million historical filings
  • Launch and maintain online self-service portal for filings, integrated with lenders
  • Implement professional business process services team to handle intake and processing of ongoing UCC filings in the State of Florida

Results:

  • Reduced costs and increased revenue
  • Improved customer experience with online portal for filings
  • Digital filings improved public transparency

Share This Story, Choose Your Platform!

About Image API

Image API is on a mission to fundamentally simplify the way people work–with the power and speed of digital.  Our team has been delivering innovative technology solutions that solve paper and process challenges for over 20 years.  We are ready–with the expertise, experience, and technology necessary to deliver your digital strategy.

Let’s Talk

About the Author: Loree Evans

Loree Evans is the Vice President of Client Success and leads the team responsible for client success across all lines of business. She has been a part of Image API since 1995 and brings over 25 years of experience in government process improvement and project management.