Trusted partner of Florida Department of Health’s Division of Medical Quality Assurance, Image API, delivers big on integrated digital content management
Image API began working with Florida’s Department of Health, Division of Medical Quality Assurance (DOH MQA) over 20 years ago, first to print licenses and later providing business process optimization services and implementing electronic document management solutions. The number of licensees DOH MQA regulates, and the array of services it provides have grown significantly over the years. Through all of these changes, Image API has worked alongside the division as a proficient and reliable partner. DOH recently upgraded to the redesigned Axiom Pro®, Image API’s digital content management solution, developed in-house and powered by Amazon Web Services (AWS), the latest implementation in a long history of collaboration.
DOH MQA manages licensing and renewals for medical providers in the State of Florida. They are also responsible for handling complaints against medical professionals, enforcement of disciplinary actions, and administration for the professional regulatory board. Image API has handled the paper-based licensing and renewal process for many years, including mail intake, paper processing and imaging, and fulfillment of licenses by mail to approved licensees.
Tightly integrated with the division’s licensing system, website, and agenda system, Axiom Pro holds over 31 million documents for DOH, including many different types of files related to licensing and enforcement that are both public and confidential. There are over 1,000 provisioned DOH users throughout the state, and others such as medical providers that access information via the Department’s website, and members of the professional regulatory board that access information via the agenda system. In addition, there are countless other users who access public records through a search or review medical provider profiles on the DOH website.