Digitization

Raising the Customer Experience Bar: How the Texas Department of Aging and Disability Services Improved CX with a SaaS-Powered Self-Service Licensing Portal

2020-08-12T16:00:39+00:00

Amazon is an undisputed leader in setting the standard—and constantly raising the bar—for customer experience (CX). As a result, every public agency and private company serving customers, clients, or constituents must rise to Amazon-level CX standards, or fall behind. That’s [...]

Raising the Customer Experience Bar: How the Texas Department of Aging and Disability Services Improved CX with a SaaS-Powered Self-Service Licensing Portal2020-08-12T16:00:39+00:00

Why Transforming Human Resources into a Digital Powerhouse Is a Smart Strategy for Your Entire Organization

2020-07-30T22:36:43+00:00

Plus Practical Examples of Government and Business Getting Digital Right At the core of every organization is its people. That’s why, according to Deloitte’s Global Human Capital Trends report, as public agencies and private businesses move toward complete digital transformation, [...]

Why Transforming Human Resources into a Digital Powerhouse Is a Smart Strategy for Your Entire Organization2020-07-30T22:36:43+00:00

Digital Document Management Glossary: Helpful Terms to Know

2020-07-22T14:55:36+00:00

The term “digital document management” refers to a broad industry and the many tools and processes that are included beneath it. While it’s often used to describe the way businesses are using digital tools to create, manage, share, secure, and [...]

Digital Document Management Glossary: Helpful Terms to Know2020-07-22T14:55:36+00:00

ImageAPI Brings Document Management Services to Virginia Government Agencies as a New ECOS-Approved Supplier

2020-07-14T15:53:48+00:00

July 14, 2020 – TALLAHASSEE, Fla. – Image API has been named as an approved supplier to the Enterprise Cloud Oversight Service (ECOS) list of SaaS offerings for Virginia State Agencies. Image API’s approval by ECOS means that their compliant [...]

ImageAPI Brings Document Management Services to Virginia Government Agencies as a New ECOS-Approved Supplier2020-07-14T15:53:48+00:00

Make Complicated Healthcare Records Management Simpler and More Secure with Digitization

2020-07-23T15:10:09+00:00

A 2020 Guide with Best Practices and Actionable Tips for Public and Private Healthcare Organizations and Businesses Digital transformation is never quick nor simple. When managing healthcare-related records, though, add the complexity of regulatory compliance and security mandates to the [...]

Make Complicated Healthcare Records Management Simpler and More Secure with Digitization2020-07-23T15:10:09+00:00

How the Florida DOH Reduced Healthcare Licensure Processing Time from 6 Weeks to 3 Days with Digitization

2020-06-17T22:59:43+00:00

Each year, Florida’s Department of Health processes licensure applications for over 600,000 healthcare professionals — including initial licensure and renewals. Specifically, tasks included in this process are the handling of incoming mail, processing payments, reviewing applications, sending notifications, and issuing [...]

How the Florida DOH Reduced Healthcare Licensure Processing Time from 6 Weeks to 3 Days with Digitization2020-06-17T22:59:43+00:00

Ready to Go Digital? Digitize These Paper-based Processes First

2020-06-10T20:29:54+00:00

For many public and private organizations, the quick operational pivots necessary to adapt to the fallout of COVID-19 kicked off or propelled digital transformation. Once stalled by lack of executive support, resources, and funding, it has become a crystal-clear priority— [...]

Ready to Go Digital? Digitize These Paper-based Processes First2020-06-10T20:29:54+00:00

Content Services Platform Integrations: How a Little Time Can Save a Lot of Money

2020-05-29T14:36:16+00:00

Content services platform (CSP) integrations may not seem like an important topic, but consider this: Every week, businesses lose time while employees search for the information they need to do their jobs. How much time? The equivalent of one day [...]

Content Services Platform Integrations: How a Little Time Can Save a Lot of Money2020-05-29T14:36:16+00:00

Business Continuity in the Wake of COVID-19: How to Build Long-term Resilience and Mitigate Risk through Crisis

2020-05-13T16:13:04+00:00

COVID-19 has forever altered how we view, develop, deploy, and value business continuity planning. This global health crisis has created unexpected and unprecedented change and challenges across enterprises, industries, and countries. It has sounded an alarm for preparedness, and every [...]

Business Continuity in the Wake of COVID-19: How to Build Long-term Resilience and Mitigate Risk through Crisis2020-05-13T16:13:04+00:00
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