Whether you’re a client, team member, partner, friend or family member of our team, someone considering working with us, or simply an internet passer-by: welcome! Today we’re offering a look at the people and purpose that drive Image API, your [...]
Each year, Florida’s Department of Health processes licensure applications for over 600,000 healthcare professionals — including initial licensure and renewals. Specifically, tasks included in this process are the handling of incoming mail, processing payments, reviewing applications, sending notifications, and issuing [...]
If there is one clear lesson in COVID-19, it’s the power of adapting well to change. Amid crisis, planning becomes an impossible luxury. Many organizations using heavily paper-based operations—government agencies, human resources departments and legal firms, for example—learned this [...]
While digitizing your paper content is the obvious—and necessary—first step, gaining the full value of a digital transformation requires more than turning paper records into digital content and calling it done. When you identify where paper content is necessitating [...]
For organizations that planned to test the waters of remote workforces as part of their digital initiatives in 2020, COVID-19 has quickly thrown them into the deep end of the pool. According to The Washington Post, The Office of Personnel [...]
The voucher system is a tedious but necessary process for public agencies at various levels, from federal to state and local governments. It is necessary because the government, by law, cannot default on its debts. That means government agencies have [...]
Is it ever too early to think about end of year funds? If you’ve done this dance before you know that increasing project loads and resources that often stay flat leave many agencies scrambling to spend their budgets as [...]
Customer experience has become such a popular topic that you might be tempted to dismiss it as just another trendy—and fleeting—business fad. But the truth is, the quality and speed of service delivered to your customers is extremely important. [...]
While the seismic shifts created by an always-on digital world did not happen overnight, many organizations—across industries and in both the public and private sectors—continue to cautiously delay the critical changes necessary to adapt and move forward in the [...]
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