With case files spread across separate office locations in the five boroughs, employees of the New York City Housing Authority (NYCHA) were having trouble locating case files, which were taking up an increasing amount of space. The paper files were susceptible to loss and damage, and paper case files made it difficult for staff to process the paperwork required to provide services.
Image API provided imaging services to digitize and organize over 1.4 million documents for NYCHA. Image API securely transported thousands of case files to an offsite imaging facility, during which the status and location of each file could be monitored via file tracking software.
The digital case files were integrated with NYCHA’s new CRM system, the Director of IT Process Management, Irene Shapiro, was very pleased with the outcome: “Image API was instrumental in helping NYCHA go paperless and creating electronic case files which could easily be accessed in our new CRM solution.”
The value delivered for NYCHA?
Digitizing case files freed up thousands of square feet of expensive office space, drastically increased productivity by eliminating time spent searching for files, and improved quality of services to NYCHA clients.
Subscribe to be the first to receive our newest posts!
Let’s discuss your digital transformation options! Reach out for a no-obligation discussion with one of our Image API solutions experts now. We’ll help you determine whether Axiom Pro® is the best solution for your state or local government’s content management needs.